Context
Documents, files, requests and follow-up actions reached Orevi through several channels at once. Every arrival needed someone to read it, someone to own it and a defined next step, and none of those three lived in one place.
The challenge
Material arrived as attachments, scans and messages, in whatever order it was sent. A document, the request behind it and the reply that resolved it sat in separate places. Knowing what a document said meant opening it. Moving it to the right person meant remembering. Confirming it was handled meant asking. The state of an item was not something you could look up, it was something you reconstructed in a conversation.
Our work
A defined intake path: receipt · review · assignment · action · documentation. Items are captured from their channels into one queue. OCR pulls text out of scans and PDFs, so an incoming document becomes searchable content instead of an opaque file. Every item carries an owner, a status and a follow-up action, and its trail — who received it, who reviewed it, what was decided — stays attached to the item itself.
What was built
- Multi-channel intake
- Documents, files and requests arriving through separate channels are captured into one queue with a single, consistent point of entry.
- OCR document capture
- OCR turns scans and PDFs into searchable text, so an incoming document can be read, routed and found again without opening the file.
- Ownership and status
- Every item carries an owner, a state and an open follow-up action, so where a request stands is read off the item instead of reconstructed in conversation.
- Traceable record
- Receipt, review, assignment, action and documentation stay attached to the item, so whoever picks it up next can see what has already been done without asking.
How the process looks
Before
- Material arrives as attachments, scans and messages
- Document, request and reply sit in separate places
- Status is reconstructed in conversation
With the system
- Receipt
- Review
- Assignment
- Action
- Record
The evidence
No system captures have been cleared for publication yet. This page describes what was built and how it works, without passing off a mock-up as a real screen.